ARTICLES BY THIS AUTHOR
- 5/28/2025
NRA 2025: How Careit Connects Kitchens to Communities With a Tech-First Approach
Careit’s core platform is designed to serve the full ecosystem of food recovery stakeholders—from hotels and restaurants to nonprofits and government agencies. - 5/27/2025
Breaking Up Is Hard to Do: How to End Tech Vendor Relationships Without Breaking Your Business
At the 2025 National Restaurant Association Show, one operator laid out exactly how to break up with bad tech—and come out stronger. - 5/22/2025
The New User Experience: Why Hotel Tech Usability Is Key to Retaining Talent and Elevating Service
Legacy property management systems often feature outdated interfaces, complex workflows and steep learning curves. The result: staff frustration, longer training times, and faster burnout. - 5/21/2025
Browse, Panic, Bail: Hotel Booking Is Failing the Guest
Personalization and UX tweaks can’t solve the real issue: cognitive overload. Agentic AI offers a new approach grounded in how guests actually decide. - 5/21/2025
3 Emerging Booking Trends You Can’t Ignore in 2025
Today, the guest booking journey is constantly evolving and hotels must evolve along with the trends to stay competitive. - 5/20/2025
Reinventing Hospitality Leadership: Innovation Starts with People, Not Just Technology
In an age when “innovation” often evokes algorithms, automation, or AI-generated experiences, it’s time to reframe the conversation, especially in the hospitality sector. - 5/20/2025
Run Lean, Earn More: Expert Tips to Optimize Your Hospitality Business this Quarter
Whether you’re running a luxury resort, pool club, casino, or a festival series, here are 11 proven strategies to help businesses operate more efficiently and profitably this year. - 5/16/2025
The OTA Stockholm Syndrome in Hospitality
While other industries have fought back, hotels are still writing sonnets to their captors. - 5/16/2025
Differentiation Through Data: How Leveraging Key Insights Helps Hotels Stand Out from the Crowd
In an industry rich with lodging options and heightened guest expectations, success hinges on making smarter, faster, and well-informed decisions. - 5/16/2025
Airbnb Moves Beyond Stays, Aiming to Redefine the Future of Travel
With new in-app services and immersive experiences, Airbnb challenges hotels and OTAs alike—tapping into travelers’ growing demand for personalization, local connection, and seamless planning.