Robert Firpo-Cappiello
ARTICLES BY THIS AUTHOR
- 11/13/2024
Hotel Technology Forum 2024 Preview: Winning the Customer
As the hospitality industry meets soaring demand, the key to success lies in winning over customers at every step of their journey—from smooth bookings and seamless on-property experiences to building lifetime loyalty. - 10/21/2024
MURTEC Executive Summit: Tech Tides Kicks Off at the Fairmont Grand Del Mar
From AI-powered recommendation engines to robotics and dynamic pricing and much more, our three-day conference is exploring the restaurant industry’s most promising opportunities and offering actionable strategies. - 8/7/2024
Implementing Voice AI: What Restaurants Must Know
Taco Bell is expanding voice AI across drive-thru locations — here’s why that matters and what to do about it. - 7/30/2024
Why Reimagining Restaurant Loyalty Matters
New strategic goals, financial pressures, and guest preferences are aligning to redefine what loyalty can — and should — mean. - 7/19/2024
Lessons From the Global Tech Outage
Although the July 19 incident was not a cyber attack, there are useful precautions that hotels and restaurants must take to prevent future disruption. - 7/15/2024
Lazeez Shawarma Powers Rapid Growth and Exceptional Customer Experience With Revel Systems
HT’s onstage case study provided insights into the Toronto-based restaurant chain’s recent wins. - 6/28/2024
Trend Report: What Restaurants Want Next From Their POS
Experts from HT‘s MURTEC Content Council share their insights on what restaurant operators should be looking for in POS implementations. - 4/18/2024
RTN’s New Tool Helps Restaurants Estimate Tech Payback
At last, restaurants have a user-friendly, spreadsheet-based resource for determining the break-even point of tech implementations. - 4/15/2024
Trend Report: Tech Breakthroughs at the Drive-Thru
Technology is enhancing speed, efficiency, and accuracy as the drive-thru becomes one of the most popular restaurant touchpoints.
